Rules of procedure and how to resolve complaints



Article 1


This regulation governs Merchant way, conditions and procedure for resolving complaints (complaints) consumers due to defects in the product purchased through the site www.katrin.rs and powers, obligations and responsibilities of the trader in the exercise of the rights of consumers to the complaint.


Article 2


The buyer, in terms of the regulations, it is every citizen who is online at the website www.katrin.rs purchases products for personal needs or the needs of others.


Article 3


The buyer has the right to object to the purchased product due to defects incurred, within 24 months from the date of purchase. Expiry of the period referred to in paragraph 1 of this Article, the buyer loses the right to file a complaint.


Article 4


The request for a claim can only be sent by post to the following address KATRIN, 18000 Niš, Byzantine boulevard 35. When applying for complaint the customer is obliged to:


Article 5


The buyer has the right to appeal if:


Article 6


Merits Claims determined by a worker, and notifies the Customer within 8 days of receipt.


Article 7


In the case merits, and its acceptance by the trader, the buyer is entitled to their own choice to:


Article 8


In case of return of goods and refund the customer who has previously paid some of the credit cards, in part or in full, regardless of the reason for the return, KATRIN is obligated to refund done through VISA, EC / MC and Maestro payment methods, which means that the bank will perform the request of the seller refund the card user's account.


Article 9


This Regulation shall enter into force on the day of its adoption.


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